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Australian Apprenticeship Programme (AAP) - Traineeship

What are they?

Australian Apprenticeships, sometimes referred to as Traineeships, offer participants structured training while working for an employer. This model combines support from the employer, commitment from the participant and a high quality flexible training program from AETS.

Benefits

  • Highly beneficial to the enhancement of skills for individuals, with a Certificate II, III or IV qualification on successful completion, and the employer’s gain is the increased work capability.Nationall Recognised Training

  • Eligible participants attract Government funding to enable a cost neutral position for most employers (conditions apply).

  • We offer:
  • Flexible delivery at a pace designed to suit the workplace
  • Delivery strategies that are customised to individual circumstances
  • Coordination of the entire program

Delivery

Training & Assessment is flexibly delivered in the following work areas:

If you are interested in more information about training through this program.

Enquire Now

Free Training Phone: (03) 9802-8065

Train your Staff –
Nationally Recognised Training

If you are an employer looking to improve the skills of your employees and reap those rewards in your workplace, we can provide a flexible training option for you.

Nationally Recognised Training for apprentices and trainees receives Commonwealth funding – this is a cost neutral arrangement for you. Conditions apply.

This funded program will assist you overcome skill shortages in your business.

Our Customer Service Charter is Some examples of what your course would cover are listed below.

Qualification Details

BSB30101 - Certificate III in Business

  • Exercise initiative in a business environment
  • Organise personal work priorities and development
  • Contribute to personal skill development and learning
  • Organise workplace information
  • Produce Business Documents
  • Deliver and monitor a service to customers
  • Maintain workplace safety
  • Support innovation and change
  • Work effectively with diversity
  • Process customer complaints
  • Meet customers needs and expectations
  • Contribute to effective workplace relationships

THH33002: Certificate III in Hospitality (Operations)

  • Work with colleagues and customers
  • Work in a socially diverse environment
  • Follow health, safety and security procedures
  • Promote products and services to customers
  • Deal with conflict situations
  • Communicate on the telephone
  • Follow workplace hygiene procedures
  • Coach others in job skills
  • Develop and update hospitality industry knowledge
  • Implement food safety procedures
  • Provide responsible service of alcohol
  • Provide a link between kitchen and service areas
  • Provide food and beverage service
  • Prepare and serve espresso coffee
  • Implement food safety procedures
  • Develop and update food and beverage knowledge
  • Prepare and serve non-alcoholic beverages
  • Prepare sandwiches
  • Clean and tidy bar areas

ICT30102 Certificate III Customer Contact

  • Follow Occupational Health and Safety policy and procedures
  • Communicate effectively in a customer contact centre
  • Work Effectively in a contact centre environment
  • Respond to inbound customer contact
  • Use basic computer technology
  • Use an enterprise information system
  • Provide quality customer service
  • Organise work priorities and development
  • Manage workplace relationships in a contact centre
  • Use multiple information systems
  • Manage customer relationships
  • Resolve complex customer complaints
  • Process basic customer account enquiries
  • Fulfil customer requests

WRR30202: Certificate III in Retail Operations

  • Maintain and order stock
  • Apply store security systems and procedures
  • Profile a retail market
  • Build relationships with customers
  • Monitor in-store visual merchandising display
  • Operate retail information technology
  • Develop innovative ideas at work
  • Recommend specialised products and services
  • Maintain store safety

CHC40902 Certificate IV in Community Services Work

  • Work within the administration protocols of the organisation
  • Apply a community development framework
  • Communicate appropriately with clients and colleagues
  • Work within a legal and ethical framework
  • Facilitate co-operative behaviour
  • Respond holistically to client issues
  • Maintain organisation’s information systems
  • Participate in the work environment
  • Participate in workplace safety procedures
  • Provide first point of contact
  • Participate in networks
  • Deliver a service consistent with the organisation’s mission and values
  • Process and maintain workplace information

SIR40207: Certificate IV in Retail Management

  • Manage merchandise and store presentation
  • Lead and manage people
  • Provide a safe working environment
  • Monitor in store visual merchandising display
  • Manage store facilities
  • Coordinate implementation of customer service strategies
  • Profile a retail market
  • Present products
  • Control store security
  • Coordinate business resources

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Australian Employment & Training Solutions Pty Ltd | Suite 43, 1 Ricketts Road, Mount Waverley 3149 VIC | 1300 00 AETS