Job seekers, AETS - Australian Employment and Training Solutions

Australian Employment & Training Solutions

Productivity Places Programs (PPP)

Australian Apprenticeship Program

Current Courses

Develop the skills you need to assist you get a job in an industry sector where there are identified job vacancies – a great opportunity to learn vocational skills that will assist you find work!

The Skilling Australia for the future initiative announced by the Australian Government offers you the opportunity to gain a qualification at the Certificate II, III & IV level at no cost to you.

This equips individuals with skills to compete for jobs available in industry sectors identified as having difficulties in finding suitable qualified staff.

Certificate II or III in Hospitality Operations
Certificate II or III in Retail
Certificate II or III in Customer Contact
Certificate II, III or IV in Community Services

Eligibility Criteria

You must be:

A jobseeker, registered with an ESP provider, or a CDEP participant
An Australian citizen or permanent resident of Australia
Working Age – 15 years and above
Must not be self-employed or a full-time student
Be assessed as having the capacity to benefit from the training & meet the training pre-requisites placement principles job seekers will gain places in the program based on a priority enrolment process

Placement Principals

Job seekers will gain places in the program based on a priority enrolment process. Places are limited, so enrol now.

Current courses

AETS encourages you to consider joining one of our courses. See our course schedule for more information.

For further details of this program visit: http://www.productivityplaces.deewr.gov.au/home.htm

Looking to gain skills to assist you in your search for employment? The Australian Government has launched an initiative to assist you do just that – gain the skills employers are looking for.

Employers need skilled staff and AETS has significant experience delivering training to people who are looking to gain skills to assist them find work.

Call us on (03) 9802 8065 for details of how this opportunity will assist you learn new skills and acquire nationally recognised qualifications.

Participants Say... "I am very pleased with the feedback about my progress that my trainer has provided...it's been a great learning experience for me"

"The course was fantastic at explaining Retail Operations. I now feel it will be easier to find work in retail"

"Overall I have found the course to be excellent and covering a wide range of topics, giving me the confidence to apply for relevant work"

These comments provide positive reinforcement about the opportunity PPP provides for participants to learn new skills and acquire recognised competence.

AETS offers:

Flexible Training Delivery

Our training delivery options are very flexible with sessions provided across metropolitan Melbourne and in some regional locations.

Highly Skilled Trainers

Our highly skilled trainers and assessors work with a wide variety of participants to enable achievement of the competencies that assists them gain their Certificate II, III or IV qualification. The experience they have gained in industry ensures they provide a practical hands-on approach to our training.
Our trainers are very experienced in working with people who are looking for work and have not been involved in vocational training for some time, if at all.

Training for Everyone

Participants come from a wide variety of backgrounds, including those already in the workplace wishing to achieve a qualification and people re-entering the workforce. We specialise in training people who are unemployed wishing to gain a qualification to assist them secure employment.

Job Placement

AETS offers some assistance in job placement for any participant who completes one of our training courses.

Some examples of what your course would cover are listed below.

THH21802 - Certificate II in Hospitality Work with colleagues and customers Work in a socially diverse environment Follow health, safety and security procedures Follow workplace hygiene procedures (Food Handlers Certificate) Develop and update hospitality industry knowledge Provide responsible service of alcohol Provide a link between kitchen and service areas Prepare and serve espresso coffee Prepare sandwiches Provide food and beverage service Clean and maintain kitchen premises	THH33002 – Certificate III in Hospitality Work with colleagues and customers Work in a socially diverse environment Follow health, safety and security procedures Promote products and services to customers Deal with conflict situations Communicate on the telephone Follow workplace hygiene procedures Coach others in job skills Develop and update hospitality industry knowledge Implement food safety procedures Provide responsible service of alcohol Provide a link between kitchen and service areas Provide food and beverage service Prepare and serve espresso coffee Receive and order stock Develop and update food and beverage knowledge Prepare and serve non-alcoholic beverages Prepare sandwiches Clean and tidy bar areas
WRR20102 - Certificate II in Retail Maintain and order stock Apply store security systems and procedures Profile a retail market Build relationships with customers Develop innovative ideas at work Maintain store safety Create a display for a small business Maintain store security Follow workplace hygiene procedures (Food Handlers Certificate)	WRR30202 Certificate III in Retail Operations Certificate II is a perquisite Maintain and order stock Apply store security systems and procedures Profile a retail market Build relationships with customers Monitor in-store visual merchandising display Operate retail information technology Develop innovative ideas at work Recommend specialised products and services Maintain store safety
ICT20102 - Certificate II in Customer Contact Use basic computer technology Create and Use Simple Spreadsheets Produce simple word processed documents Work Effectively in a contact centre environment Communicate effectively in a customer contact centre Respond to inbound customer contact Provide quality customer service Follow Occupational Health and Safety policy and procedures Use an enterprise information system	ICT30102 Certificate III in Customer Contact Follow Occupational Health and Safety policy and procedures Communicate effectively in a customer contact centre Work Effectively in a contact centre environment Respond to inbound customer contact Use basic computer technology Use an enterprise information system Provide quality customer service Organise work priorities and development Manage workplace relationships in a contact centre Use multiple information systems Manage customer relationships Resolve complex customer complaints Process basic customer account enquiries Fulfill customer requests
CHC20302 - Certificate II in Community Services – First Point of Contact Work within a legal and ethical framework Communicate with people accessing the services of the organisation Deliver service to clients Prepare for work in the Community Services Industry Facilitate co-operative behaviour Follow OHS procedures Identify and address specific client needs Support Community services Orientation to mental health work Communicate in the workplace Organise and complete daily work activities	CHC30802 Certificate III in Community Services Work Work within the administration protocols of the organisation Apply a community development framework Communicate appropriately with clients and colleagues Work within a legal and ethical framework Facilitate cooperative behaviour Respond holistically to client issues Maintain organisation’s information systems Participate in the work environment Participate in workplace safety procedures Support group activities Organise personal work priorities and development Process customer complaints
CHC40902 - Certificate IV in Community Services Work Apply a community development framework Utilise specialist communication skills to build strong relationships Deliver and develop client services Work within a legal and ethical framework Respond holistically to client issues Work effectively with culturally diverse clients and co-workers Maintain an effective work environment Process and maintain workplace information Implement and monitor OHS policies and procedures for a workplace Develop work priorities Provide support services to clients Respond effectively to difficult or challenging behaviour Promote team effectiveness Implement effective workplace relationships

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Australian Employment & Training Solutions Pty Ltd | Suite 43, 1 Ricketts Road, Mount Waverley 3149 VIC | 1300 00 AETS